Squadhelp.com is the world’s #1 branding and naming platform. We have been named 3 times to the Inc 5000 list and recently closed a series A funding round. Our customers range from early-stage startups to large corporations such as Dell, Hilton and Pepsi.

Job Summary 
We are looking for a Customer Support Lead to join our operations team to ensure we are providing the highest level of customer service. The customer support lead will be responsible for resolving customer issues, monitoring customer feedback, training customer service staff, generating customer reports, and improving customer service processes. The customer support lead will also work closely with the technology team on issues and automation. 

Responsibilities 
- Resolve customer issues in a timely and professional manner 
- Monitor customer feedback and complaints to identify areas of improvement 
- Train customer service staff on customer service best practices 
- Generate customer reports to analyze customer satisfaction and identify areas of improvement 
- Improve customer service processes to ensure the highest level of customer satisfaction 
- Work with the technology team to identify and address issues and develop automation projects 

Qualifications 
- Bachelor’s degree in business, customer service, management, or a related field 
- 5+ years of customer service experience 
- Proven track record of successfully resolving customer issues 
- Excellent communication and organizational skills 
- Ability to work independently and as part of a team 
- Knowledge of customer service software and automation projects 

Our Culture

At Squadhelp, we pride ourselves on our fast-paced, nimble culture that encourages innovation and risk-taking. We believe in pushing the boundaries of what's possible, and we're always on the lookout for emerging technologies such as AI to help us do just that. While we strive for excellence, we also understand that failure is an inherent part of the innovation process, and we're comfortable with taking calculated risks and learning from our mistakes. As a result, our team members must be adaptable and comfortable with handling multiple responsibilities as we take on new opportunities and challenges.
 
If you are interested, please apply with your resume and cover letter. We look forward to hearing from you!